WHY DO WE DO THIS?
The way that Agent CRM is able to send text messages and make phone calls is by integrating with Twilio. Your Agent CRM account is connect with our Twilio account. Every text message that you send and every phone call that you make costs us money. We have a very high Twilio bill each and every month. When you go over your free 100 hours, the reason we charge you is because we are getting charged by Twilio (sending texts and making phone calls is not free). We are NOT charging you so that we can make a profit. We are charging you because we are losing money at that point. For example, you are paying $47/month for Agent CRM. If you rack up a $200 Twilio bill, then we have no choice but to charge you.